Aspen Technology

Associate Training Sales Consultant – 33186

AspenTech is a leading supplier of software that optimizes process manufacturing – for energy, chemicals, engineering and construction, and other industries that manufacture and produce products from a chemical process.  With integrated aspenONE solutions, process manufacturers can implement best practices for optimizing their engineering, manufacturing and supply chain operations.  As a result, AspenTech customers are better able to increase capacity, improve margins, reduce costs and become more energy efficient.  To see how the world’s leading process manufacturers rely on AspenTech to achieve their operational excellence goals, visit www.aspentech.com

The Customer Training team is a part of the Global Customer Support & Training (GCS&T) organization and is responsible for customer training sales and training administration. The Associate Training Sales Consultant will play a pivotal role in promoting training attendance and selling training services by conducting telemarketing and e-mail campaigns for North & Latin American training classes. The Associate Training Sales Consultant is also responsible for handling incoming training leads, responding to customer inquiries and coordinating the post-training follow-up activities with customers with an eye to generate additional training business.  This position is based in our Houston, TX office.

Responsibilities

  • Play a lead role in driving NALA training revenue to exceed the quarterly revenue targets
  • Work aggressively to develop a training sales pipeline and close opportunities into wins
  • Conduct telemarketing and e-mail campaigns to promote public training classes
  • Follow-up on inbound training leads received through e-mail, web and phone
  • Respond to customer requests and prepare proposals for selling private training classes
  • Assist with the back-office contracting processes associated with private training sales
  • Prepare weekly accurate forecasts and telesales/telemarketing activity reports
  • Develop and maintain relationships with key stakeholders at customer accounts
  • Capture accurate and complete information in our Customer Relationship Management (CRM) system
  • Maintain current and accurate data and statuses for all Training Proposal, Class and Student Registration records
  • Review training evaluation surveys and coordinate the post-training follow-up activities with customers (buyers and students) to reinforce the value of  the training received to facilitate future training sales
  • Collaborate with the Customer Care team to expeditiously handle customer training inquiries
  • Provide top-notch customer service to external and internal customers
  • Provide backup coverage for the training administration team during peak times with activities such as processing student registrations, sending acknowledgment and confirmation e-mails to students, submitting customer invoice requests and responding to customer inquiries
  • Participate in other projects and assignments as required

Qualifications

  • College Degree Required – Marketing or Business related field
  • A desire to pursue a career in sales or marketing
  • 0-2 years of experience in in a customer facing role in a fast-paced high-tech environment – customer service, marketing, or business development preferred
  • Expert knowledge of MS Office and CRM tools used in training sales, administration and customer service
  • Excellent customer service skills
  • Excellent telephone sales personality skills
  • Exceptional verbal and written communication skills
  • Self-discipline and motivation to produce results with minimal supervision
  • Strong attention to details and demonstrated ability to handle multiple priorities
  • Excellent planning, time management, organizational and interpersonal skills
  • Strong analytical, problem solving and creative thinking skills
  • Familiarity with AspenTech’s or similar products (Process Modeling, Advanced Process Control, Manufacturing Execution Systems, and Planning & Scheduling) a plus
  • Bilingual a plus – English and Spanish preferred

Aspen Tech is an Equal Opportunity/ Affirmative Action employer

To Apply:

https://jobs-aspentech.icims.com/jobs/33186/sales-accounts-manager/job

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