Customer Experience Manager – Google

Location: Austin, TX

Overview

With the Access Strategy and Operations team, you will define and run Access projects. You’ll help us bring the transformative power of cloud computing, fiber-based and other technologies to markets and communities around the globe. As part of this team, you fully immerse yourself in data collection in order to draw insight from analysis. Then, armed with your findings, you zoom out to design and deliver strong, data-driven recommendations. As a Customer Experience Manager, you will ensure that Google is focused on our customers at our Austin Fiber Space location and will be local customer service support for our San Antonio market. You will be an expert in our product and service with detailed knowledge of our constantly evolving service. You are responsible for supervising all functions of the Google Fiber Space, including customer experience, retail operations, visual merchandising, inventory management, and managing performance across key metrics for sales and customer service (CS). You will help develop a team focused on driving customer acquisition, retention and satisfaction while ensuring excellence in every customer touchpoint. Additionally, you will be an escalation point of contact for the vendor employees that work in the space.At Access, our mission is to create abundant internet on networks that are always fast and always open. Google Fiber provides superfast Internet to homes across the U.S. We want to bring Google Fiber to customers even faster, so we’re focused on making deployment more efficient and less intrusive.

Responsibilities

  • Review Sales performance against business target for the Austin market and identify opportunities for improvement and share best practices/collaborate with other Customer Experience Managers and cross-functional partners. Analyze and report Fiber Space weekly sales to local leadership while developing specific steps to increase performance.
  • Support Fiber Space Specialists in problem-solving and address escalated internal and external customer issues in a responsive, timely, and accurate manner to achieve maximum customer satisfaction.
  • Establish and maintain a professional support culture within the Fiber Space while ensuring that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
  • Be a strong project manager working with cross-functional partners within the market.
  • Ensure operational processes and visual merchandising standards are met every day within the Fiber Space.

Qualifications

Minimum qualifications:

  • BA/BS degree or equivalent practical experience.
  • 4 years of experience within a retail/store e-commerce role.
  • 3 years of supervisory experience.
  • Experience as a project manager, leading cross-functional teams from concept to execution and measurement of results.

Preferred qualifications:

  • Experience managing vendor relationships.
  • Ability to proactively address customer issues.
  • Strong analytical skills, both quantitative and qualitative with the ability to analyze data from spreadsheets.
  • Excellent communication and interpersonal skills.

Apply Now

https://www.google.com/about/careers/applications/u/0/packets/cdb5cd13-5b47-4406-8a1a-e9331027559f/form

Intern – Cintas

Cintas has entered the watercooler market this year and we are looking for a professional, sales oriented, highly recommended intern to boost our watercooler sales. Increasing our presence in this new market along with developing a growth strategy to increase our watercooler sales will be the main focus. The intern will also be asked to go out and sale watercoolers to our existing customers. Sales experience and or a background in sales is highly recommended. We will begin interviewing for an intern this week. If you have anyone who fits this criteria or anyone that you would highly recommend please have them to reach out to me directly. 

Qualifications 

 Potential Management Trainee candidate in 1 to 2 years 

 Completed Junior year preferred, open to sophomores going into Junior years (preferred to be a year or less from graduation), minimum 18 years of age 

 Able to work M-F/ 40hr weeks 

 Sales experience 

 Successful sales track record 

Position Details 

 Service Exposure – Ride Routes/Shadow Service Manager 

 Office/HR Exposure 

 Sales Exposure 

 Live Sales Experience 

 Weekly Targets & Quota 

 Shadow Sales Rep 

 Phone Blocking 

 Attend Sales Meeting and Sales Training 

 Waterbreak Sales Project 

 

Apply Now

Reach out to PES Alumni Austin Wilson to learn more and apply.

Sales and Contract Development Coordinator – Pentair

The Sales and Contract Development Coordinator will work closely to support the outside sales team as an integrated team member. The position will be engaged in projects from initial identification through completion, and play a critical role in using the tools and proven strategies to help drive sales growth and improve existing processes.  In addition, the position will be assigned selected client accounts to call-on, develop, with an associated revenue target as a junior sales role component. This is a developmental position that will ideally transition to a more senior sales role in the future.

Primary responsibilities:

  • Facilitate the RFQ and order entry process in conjunction with outside sales.
  • Coordinate with sales to manage CRM and ensure accurate tracking of projects as they develop.
  • Assist outside sales in developing comprehensive proposals to secure turn-key projects.
  • Attend joint sales calls and provide assistance in defining and assessing the scope of work.
  • Active in developing a winning strategy for estimates.
  • Interface with internal departments to gather required information to support the defined strategy.
  • Key role in kick-off meetings with the project execution team to ensure seamless transition of the proposed scope of work.
  • Communicate with clients as needed to gather outstanding information on projects during the pre-bid, RFQ, and execution process.
  • Coordinate with engineering, project management, and construction during projects on behalf of the Sales team.
  • The junior sales component of the role will include the following responsibilities:
    • Actively call on and develop selected accounts and earn commission associated with any sales
    • Drive specifications of Pentair Thermal Management products and services.
    • Pursuing projects that involve any combination of product supply, engineering, and construction services.
    • Customers include, but are not limited to, end users, engineering firms, contractors, OEMs, and distributors.
    • Track project opportunities in Salesforce (CRM) and establish a winning strategy resulting in project awards.
  • Become proficient with SAP to support product orders with inside sales.

Pentair Thermal Management will provide in-house training for all new hires.

Qualifications:

  • Bachelor’s degree in Engineering, Construction, Distribution and/or technical/business degrees are preferred.
  • Proficiency in MS Office & Excel, CRM, SharePoint, SAP experience is a plus
  • Insatiable drive for success; results oriented self-motivator
  • Strong technical aptitude
  • Highly organized with an attention to details
  • Excellent written and verbal communication skills
  • Superb customer service skills with a sense of urgency
  • Ability to prioritize and exhibit strong time management skills
  • Uncompromised business and personal ethics

APPLY NOW

https://careers.nvent.com/psc/NVENT/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=2&JobOpeningId=115558&PostingSeq=1

Houston Sales Ops Paid Internship – Birkman International

Overview

As a Sales Operations Intern at Birkman, you’ll join our dynamic business development team as we help customers around the world understand their people better with The Birkman Method personality assessment. You’ll have the unique opportunity to both support sales operations and learn about the benefits of personality awareness in the workplace. In this role, your primary focus will be helping us prioritize our sales efforts and build awareness of Birkman with targeted accounts.

 

Birkman International received Houston’s coveted “Best & Brightest Companies to Work For” from 2014 – 2017 and has a culture that rewards achievement while encouraging teamwork, professional growth, and work-life balance.

 

Key Duties & Responsibilities

  • Help the department maintain accuracy of data within company customer relationship management (CRM) software database
    • Research and enter customer and prospect data, including completing missing fields for accounts/contacts/leads
    • Check volume history for each account via internal database and enter in Notes section of CRM– 3-year trend
  • Run reports on leads and accounts via CRM for various B2B sales campaigns
  • Actively research potential prospects via LinkedIn, Hoovers, Houston Business Journal, etc. that match our buyer personas
  • Assist department in executing Account-Based Marketing campaigns, including processing direct mail campaigns, personalizing content for prospects, and assisting with the creation of personalized videos
  • Assist VP of Business Development and Business Development Manager with tasks as needed

 

Skills

  • Ability to manage multiple tasks at a time and maintain strict attention to detail.
  • Strong verbal and written communication skills are necessary.
  • Proficiency in using Microsoft Office.
  • CRM experience a plus!

 

Education and Work Experience

  • Minimum of 1 year of exposure to or experience with sales concepts (this may include coursework, extracurriculars, or other internships).
  • Working towards a Bachelor’s degree from an accredited institution.

 

Job Requirements and Working Conditions

  • This is a full-time paid internship position located at the Birkman headquarters in the Houston Galleria area. There is an expectation of approximately 40 hours/week of work.
  • This internship is for the summer of 2018 and ends in August. If desired by both the intern and Birkman, the internship may be extended into the fall and hours may be adjusted as needed to accommodate a course load.
  • Training for CRM will be provided as needed if the applicant does not have experience with the current platform.

 

Evaluation Criteria

  • Personal interviews & The Birkman Method personality assessment

If interested and qualified, please send your Cover Letter and Resume to: bdcareers@birkman.com

Job Posting – ATAB Insurance Services

About the company:

ATAB Insurance Services is an independent insurance agency located in Houston, Texas. Our staff is dedicated to educating customers about how to properly protect their most valuable assets. We offer both personal and commercial insurance solutions and we’re committed to providing the most exceptional customer service to our clients.

We are a ‘boutique’ family-run agency and have a team-oriented culture. We are all working towards a common goal, and our priority is to divide responsibilities, capitalize on each other’s strengths, and grow the agency.

Job description:

This position encompasses both sales AND customer service – we have strong relationships with each of our clients, and service does not end once we make a sale – it only begins. Must be able to not only sell policies, but service the clients’ needs so long as they are insured with our agency.

Duties include: checking alerts, following up with client memos, keeping databases up to date with client information, rating quotes, providing proposals to clients, following up to cross-sell business, managing phone calls, and working with various carriers and underwriters to obtain the best quotes.

Job requirements:

– Experience in sales required, but not necessarily insurance-related. Experience in an office environment preferred.

– If not licensed, must obtain Property & Casualty Insurance license within 3 weeks of start date.

– Ability to multi-task and adapt to changing environment.

– Ability to provide emergency assistance and take detailed messages for agents and claims personnel as needed.

– Must be self-sufficient and willing to take initiative with contacting clients/companies to obtain information and ask questions.

– Must be able to speak with clients and carriers pleasantly on the phone and manage incoming phone calls.

– Must be very comfortable with computers and handling various emails, customer management systems, and carrier sites. Must know how to work with Adobe Acrobat and Microsoft Office applications.

– Must be team-oriented and able to work with other agency employees.

– POSITIVE ATTITUDE REQUIRED! We are in the business of helping people.

– Must be eager to grow with the agency – opportunities for advancement are available.

Compensation:

– Salary range: $25,000-33,000 PLUS incentives/bonus awarded per quarter. Salary is based on experience – interns are accepted as well and hourly wage is based on experience level.

– Benefits: Health insurance through comprehensive Humana plan offered – partial contribution by owner. Full-time hires only.

 

APPLY NOW

Email CSR@ATABINS.COM for more information.