SupportChoice
SupportChoice
Inside Sales Representatives
Part Time: $15/hr + Commission, Inside Sales for Tech Support (Houston – Galleria Area)
JOB DESCRIPTION
We are looking to hire inside sales representatives that can close sales on the phone in a call center environment. You also need to be capable of diagnosing computer issues by remotely connecting to customer’s computers. Most customers will be residential users and there is no cold calling.
Typical issues that convert into sales:
– Virus/Spyware removal
– PC tune-ups
– Printer installation and troubleshooting
– Windows XP, Vista, 7, and 8 troubleshooting
– Home networking setup
– Online backup consultation
– Email setup
– Digital camera and iPod setup
You must be familiar with these types of computer issues in order to communicate with the customer about their computer issues and provide them with the appropriate tech support plan. You will talk with customers primarily on the phone but also through chat and email.
HOW YOU WILL MAKE A SALE
1) Customer calls our 1-800 number with a computer problem
2) Sales rep gathers initial customer information and starts diagnosing their issue
3) Sales rep provides customer with a link to start the remote desktop session
4) Sales rep points out specific issues on the customer’s computer
5) Sales rep explains the benefits of our support plans and makes the sale
6) Customer is then transferred to a support technician to start fixing the computer remotely
7) Sales rep is now available to sell the next customer
JOB LOCATION
You will work in a nice office building near the Galleria.
JOB REQUIREMENTS
– Have 2 years of relevant inside sales experience
– Know how to do basic computer repairs and diagnosis
– Pass a background check
– Be fluent in English
– Be authorized to work in the United States
– Must be personable and communicate well with customers
– Previous use of remote access software is a plus
PAY AND HOURS
– $15 per hour + commission
– Medical, dental, and vision benefits available
– 40 hours per week
– Start date is immediately
Full Time: Inside Sales – $40k to $60k (Houston, TX)
JOB DESCRIPTION
We are looking to hire inside sales representatives that are capable of consistently closing inbound leads at a fast paced and growing company. You will answer 15 to 30 calls a day for customers needing help with their computer. Your primary job will be to sell these prospects a tech support plan that provides them year round support services.
ABOUT THE COMPANY
Our company is rapidly growing and seeking to hire “Rock Star” sales people to take us to the next level. We have been doubling our sales and staff year over year and will continue to do so over the next 12 months. This type of growth brings lots of opportunity for top producers to make money and also progress in their career path.
JOB LOCATION
You will work in a nice office building near the Galleria.
JOB REQUIREMENTS
– Have 2 years of inside sales experience
– Pass a background check
– Be fluent in English
– Be authorized to work in the United States
– Must be personable and communicate well with customers
– Must show potential of being a top producer
PAY AND HOURS
– Base wage + monthly commission
– Medical, dental, and vision benefits available
– 40 hours per week
– Start date is immediately
Full Time: Inside Sales for Technical Call Center (Houston – Galleria Area)
Do you love solving complex problems and can you clearly communicate technical solutions to others?
As the primary technical interface for customers, we are seeking candidates that can do just that and communicate the value of our products to customers and prospects. We’re looking for someone who has what it takes to close sales, beat quotas and rack up commissions. You should have at least 1-2 years of sales experience in a commission environment and 2-4 years of vocational technical training or relevant work experience. Some college course work and bilingual Spanish skills are a definite plus. You must also be able to actively engage customers, and effectively execute the sales function. In return for your talent and dedication, we’ll proudly support you with comprehensive benefits, including: award-winning training, a competitive salary, medical/dental/vision, and unlimited opportunities to maximize your career potential. Take a giant leap toward a career for everything you are.
Responsibilities: Sell to end users. This is Technical Selling and Technical Support. Adding new accounts and upgrading existing customers. Please do not apply for this opportunity unless you are willing to sell. Remotely troubleshoot and resolve customer’s computer issues via chat, phone, and/or remote access software in a professional manner.
WHAT WE ARE – A rapidly growing Technical Sales center where our trained agents sell tech support services and repair from inbound calls made by potential customers.
Job Description
We are seeking a passionate and hard working Inside Sales Representative to join our growing team of sales professionals. The Inside Sales Representative will primarily be focused on handling inbound calls from prospective customers who are in need of assistance with their technology. The Inside Sales Representative will be responsible for uncovering the root of the problem and walking the customer through a presentation of our service. The end result for every phone call is the customer purchasing a membership of our services.
Job Requirements
To be considered for the Inside Sales Representative role, you must have an extremely outgoing personality and a demonstrated ability to handle and overcome objections. Due to the nature of the role, the Inside Sales Representative must have a strong drive and a willingness to always go the extra mile to complete the sale.
Other Requirements for the Inside Sales Representative
• Previous call center experience in a selling role
• 1-2 years of technical related direct sales experience (related to subscription sales)
• Strong closing skills
• Strong work ethic and willing to work the hours commensurate with the sales position
• Excellent presentation skills
• 2-4 years of vocational training or relevant work experience
• Knowledgeable with various software programs and Windows operating systems
• Knowledgeable with various computer hardware parts and peripheral devices
• Ability to articulate technical information in a simplistic and concise manner
• Ability to work a flexible schedule including evenings and weekends
• Must be able to understand technical processes and communicate this to the customer
• Ability to work under the pressure of short deadlines
SKILLS
• Speaks clearly and persuasively in positive or negative situations
• Identify and resolve problems quickly and efficiently
• Exhibits high attention to detail
• Exhibits patience and persistence in the face of obstacles
• Seeks further education and technical training
• Responds well to questions
• Writes clearly and informatively
• Adapts very well to change and inconsistency in the workplace
PHYSICAL DEMANDS – Regularly required to sit for extended periods of time
WORK ENVIRONMENT – The noise level in the work environment is usually quiet other than people talking
COMPENSATION
• Full Time and Part Time positions available
• Location: Houston – Galleria Area
• Excellent commission structure
• Benefits package available
• Principals only. Recruiters please do not contact this job poster
• Please do not contact job poster about other services, products or commercial interests
• Must be able to pass a background check and be authorized to work in the United States
Qualified applicants will also be required to complete a math test to assess their computer aptitude. If you are a self-motivated, organized Technical Sales professional, we want you to join our team! We are actively seeking a dynamic individual with a proven successful track record to help us expand our Sales department.
APPLY FOR THIS JOB
Please reply to this posting with your cover letter, resume, salary requirements, and availability to hiring manager Arnold Ybanez at: jobs@supportchoice.com