SupportChoice

SupportChoice

Inside Sales Representatives

Part Time: $15/hr + Commission, Inside Sales for Tech Support (Houston – Galleria Area) 

JOB DESCRIPTION
We are looking to hire inside sales representatives that can close sales on the phone in a call center environment. You also need to be capable of diagnosing computer issues by remotely connecting to customer’s computers. Most customers will be residential users and there is no cold calling.

Typical issues that convert into sales:
– Virus/Spyware removal
– PC tune-ups
– Printer installation and troubleshooting
– Windows XP, Vista, 7, and 8 troubleshooting
– Home networking setup
– Online backup consultation
– Email setup
– Digital camera and iPod setup

You must be familiar with these types of computer issues in order to communicate with the customer about their computer issues and provide them with the appropriate tech support plan. You will talk with customers primarily on the phone but also through chat and email.

HOW YOU WILL MAKE A SALE
1) Customer calls our 1-800 number with a computer problem
2) Sales rep gathers initial customer information and starts diagnosing their issue
3) Sales rep provides customer with a link to start the remote desktop session
4) Sales rep points out specific issues on the customer’s computer
5) Sales rep explains the benefits of our support plans and makes the sale
6) Customer is then transferred to a support technician to start fixing the computer remotely
7) Sales rep is now available to sell the next customer

JOB LOCATION
You will work in a nice office building near the Galleria.

JOB REQUIREMENTS
– Have 2 years of relevant inside sales experience
– Know how to do basic computer repairs and diagnosis
– Pass a background check
– Be fluent in English
– Be authorized to work in the United States
– Must be personable and communicate well with customers
– Previous use of remote access software is a plus

PAY AND HOURS
– $15 per hour + commission
– Medical, dental, and vision benefits available
– 40 hours per week
– Start date is immediately

Full Time: Inside Sales – $40k to $60k (Houston, TX)

JOB DESCRIPTION
We are looking to hire inside sales representatives that are capable of consistently closing inbound leads at a fast paced and growing company. You will answer 15 to 30 calls a day for customers needing help with their computer. Your primary job will be to sell these prospects a tech support plan that provides them year round support services.

ABOUT THE COMPANY
Our company is rapidly growing and seeking to hire “Rock Star” sales people to take us to the next level. We have been doubling our sales and staff year over year and will continue to do so over the next 12 months. This type of growth brings lots of opportunity for top producers to make money and also progress in their career path.

JOB LOCATION
You will work in a nice office building near the Galleria.

JOB REQUIREMENTS
– Have 2 years of inside sales experience
– Pass a background check
– Be fluent in English
– Be authorized to work in the United States
– Must be personable and communicate well with customers
– Must show potential of being a top producer

PAY AND HOURS
– Base wage + monthly commission
– Medical, dental, and vision benefits available
– 40 hours per week
– Start date is immediately

Full Time: Inside Sales for Technical Call Center (Houston – Galleria Area)

Do you love solving complex problems and can you clearly communicate technical solutions to others?

As the primary technical interface for customers, we are seeking candidates that can do just that and communicate the value of our products to customers and prospects. We’re looking for someone who has what it takes to close sales, beat quotas and rack up commissions. You should have at least 1-2 years of sales experience in a commission environment and 2-4 years of vocational technical training or relevant work experience. Some college course work and bilingual Spanish skills are a definite plus. You must also be able to actively engage customers, and effectively execute the sales function. In return for your talent and dedication, we’ll proudly support you with comprehensive benefits, including: award-winning training, a competitive salary, medical/dental/vision, and unlimited opportunities to maximize your career potential. Take a giant leap toward a career for everything you are.

Responsibilities: Sell to end users. This is Technical Selling and Technical Support. Adding new accounts and upgrading existing customers. Please do not apply for this opportunity unless you are willing to sell. Remotely troubleshoot and resolve customer’s computer issues via chat, phone, and/or remote access software in a professional manner.

WHAT WE ARE – A rapidly growing Technical Sales center where our trained agents sell tech support services and repair from inbound calls made by potential customers.

Job Description

We are seeking a passionate and hard working Inside Sales Representative to join our growing team of sales professionals. The Inside Sales Representative will primarily be focused on handling inbound calls from prospective customers who are in need of assistance with their technology. The Inside Sales Representative will be responsible for uncovering the root of the problem and walking the customer through a presentation of our service. The end result for every phone call is the customer purchasing a membership of our services.

Job Requirements

To be considered for the Inside Sales Representative role, you must have an extremely outgoing personality and a demonstrated ability to handle and overcome objections. Due to the nature of the role, the Inside Sales Representative must have a strong drive and a willingness to always go the extra mile to complete the sale.

Other Requirements for the Inside Sales Representative

• Previous call center experience in a selling role
• 1-2 years of technical related direct sales experience (related to subscription sales)
• Strong closing skills
• Strong work ethic and willing to work the hours commensurate with the sales position
• Excellent presentation skills
• 2-4 years of vocational training or relevant work experience
• Knowledgeable with various software programs and Windows operating systems
• Knowledgeable with various computer hardware parts and peripheral devices
• Ability to articulate technical information in a simplistic and concise manner
• Ability to work a flexible schedule including evenings and weekends
• Must be able to understand technical processes and communicate this to the customer
• Ability to work under the pressure of short deadlines

SKILLS

• Speaks clearly and persuasively in positive or negative situations
• Identify and resolve problems quickly and efficiently
• Exhibits high attention to detail
• Exhibits patience and persistence in the face of obstacles
• Seeks further education and technical training
• Responds well to questions
• Writes clearly and informatively
• Adapts very well to change and inconsistency in the workplace

PHYSICAL DEMANDS – Regularly required to sit for extended periods of time

WORK ENVIRONMENT – The noise level in the work environment is usually quiet other than people talking

COMPENSATION

• Full Time and Part Time positions available
• Location: Houston – Galleria Area
• Excellent commission structure
• Benefits package available
• Principals only. Recruiters please do not contact this job poster
• Please do not contact job poster about other services, products or commercial interests
• Must be able to pass a background check and be authorized to work in the United States

Qualified applicants will also be required to complete a math test to assess their computer aptitude. If you are a self-motivated, organized Technical Sales professional, we want you to join our team! We are actively seeking a dynamic individual with a proven successful track record to help us expand our Sales department.

APPLY FOR THIS JOB

Please reply to this posting with your cover letter, resume, salary requirements, and availability  to hiring manager Arnold Ybanez at: jobs@supportchoice.com

For status check ups please call: 713.491.4805

Flexible Lifeline Systems (FLS)

The Account Development Representative will be responsible for generating new business by prospecting for new customers/accounts, qualifying their needs, selling appropriate FLS systems and services, and developing strong customer satisfaction via phone, email, and web contact. This position is primarily inside sales. Ideal candidate must have ability to be resilient in the face of rejection, maintain a positive and assertive attitude, and strong work ethic.

Essential Duties:

  • Business to business sales calls and cold calling, primarily by phone, are a must
  • Must possess highly effective verbal, written and group communication skills, especially via the phone and email
  • Take customer orders and enter into CRM system
  • Responsible for handling inbound/outbound calls for new customers/prospects
  • Ability to acquire a solid knowledge base about products/services and suggest appropriate related products for purchase
  • Ability to create and deliver presentations in an effective and professional manner
  • Ability to effectively negotiate for a win-win outcome
  • Work with each customer to achieve maximum sales
  • Submit sales call reports to management
  • Collaborate with Director of New Business Development on account qualifications and sales cycle promotion
  • Participate in tradeshows and events as needed, including some local travel
  • Interface effectively with all levels in the organization, and excel in a team-oriented environment

Qualifications/Skills:

  • Minimum 2 years experience with inside sales; technical sales experience a plus
  • BS/BA in Marketing or Business Administration preferred
  • Positive and assertive attitude
  • Detail oriented, organized, and analytical
  • Proven ability to close
  • Possess the motivation for selling
  • Proven ability to develop new accounts
  • Goal-oriented self-starter with the ability to multi-task under pressure
  • Presentation and negotiation skills a must
  • Working knowledge of Microsoft, Word Excel, PowerPoint, and CRM
  • Outgoing, service-oriented, self-motivated, and willing to receive direction

Working hours will be 7:00 a.m. – 4:00 p.m. or 7:30 a.m. – 4:30 p.m. Monday through Friday.

Interested candidates should send a resume to Edna at edna.sterling@flexiblelifeline.com.

ICS: Innovative Communication Systems

Internship: Business Development

Department: Sales

Reports to: Brent Blevins

Pay: Interns receive hourly pay plus commissions. Interns are also expected to apply for college Internship credit with their     appropriate department.

Who Should Apply

Interns, Students or Alumni who would like an entry position into Outside Sales in a professional environment.

ICS History:

ICS is a Texas based technology company started in 1981. ICS provides IT, Voice and Video solutions to local and nationwide busineses. From VoIP, Managed IT, Video Conferencing to Video Surveillance, ICS provides a full line of turn-key technical solutions that help companies become more efficient and profitable in their day to day activities. For further information please visit our website at www.ics-com.net.

Overal Responsibility:

Interns are expected to make approximately 100 to 120 phone calls per day to area businesses and to utilize e-mail/Social Media (LinkedIn) to set appointments for outside Account Executives. This position is a learning position for outside sales. Successful Interns are evaluated for full-time employment upon graduation and for part-time assignments during the remaining of their collegiate years.

Interns are will attend weekly sales meetings on Monday’s and attend approximately 20% to 25% of the appointments set with experienced Account Executives as a learning experience for future outside sales. Interns may be assigned proposal generation and Return On Investment assignments by their mentor as further learning assignments. Regular product and application training is provided during the Internship. Interns will also work closely with corporate marketing for collaboration on e-mail campaigns to augment the phone calls and appointment setting.

Person must be proficient in Sales Force, Outlook, Word, Excel and Powerpoint with an outgoing personality, desire to achieve and friendly phone voice.

All applications should be sent to jason@ics-com.net.