Fall 2016 Sales Career Fair – General Information


The Sales Career Fair will be held November 3, 2016 from 3:00-6:00 P.M. at the Student Center South’s Houston Room. All majors are welcome! Professional dress is required. Attend for a chance to win a new Apple Watch!

For employer information, please visit this link.

Below is a complete list of attending companies: (Complete list coming soon!)


Nino Corporate Lodging, Inc. – Sales Opportunity

 PT or Contract Graphic Designer

Ability to work with a strong woman company President who has an excellent eye for design; appreciating creative/innovative graphic designer for real estate firm that specializes in working with domestic and international newcomers to Houston.  Houses to depict real estate….boring!, nothing too literal, rather someone innovative who pays attention to details and fonts and appreciates how font and graphics are synergistic. Individual will create and enhance graphics for company collaterals, consistent templates for Realtors® and staff for direct marketing and   other tasks assigned.




  • Bachelor’s degree in Graphic Design or similar curriculum
  • 1-2 years graphic design experience in a corporate environment.
  • Strong proficiency with Adobe Creative Suites, Microsoft Office Suite, PC and Macintosh formats.
  • Baby boomer work ethic, creative, dynamic and detail oriented as well as solid organizational abilities.
  • Web design capabilities a plus with knowledge of Word Press desired


PT Web Designer/Developer

Nino Properties is seeking a part time in- house Web Designer/Developer to innovate new websites and maintain existing. Strong knowledge of new and emerging ways to implement web technology, create, monitor and maintain social media sites and ongoing SEO optimization.




  • Bachelor’s Degree with 1-2 years related experience
  • Strong working knowledge of Word Press, HTML, SharePoint,  Mac OS
  • Familiarity with Windows XP, Microsoft Office, Adobe Suite CS-CS5, Acrobat, Dreamweaver, Photoshop, Illustrator and MS-SQLa plus.



Licensed Realtor®


Texas Real Estate License or the ability to obtain one on a fast track program within 8 weeks.  Will serve as Relocation Consultant/Ambassador to Houston, working with Nino Properties’  corporate professionals relocating to Houston with Fortune 1000 corporations.  These customers are renting, buying, or selling their homes.  Realtors will also develop their own home finding customers  from their SOI that are moving within the city seeking a rental, home to purchase or sell/lease.




  • Texas Real Estate License, or ability to obtain on fast track program
  • Bachelor’s Degree and experience working in a corporate environment
  • Ability to work full time on straight commission; excellent annual earning potential
  • 1-3 years prior sales experience
  • 1-2 year experience in residential real estate working with renters, buyers and sellers.  Applicant has successfully completed a minimum of 4 home sales, 4 rentals and 3 listing transactions.
  • Bilingual or Multilingual preferred to work with International relocation customers
  • Will train if no real estate experience, but meets above criteria



Corporate Housing Reservation Sales Specialist & Customer Care


Room for growth with this opportunity in Nino Corporate Lodging, Inc.  (NCL)  dba Nino Properties to  book and reserve fully furnished corporate housing with our domestic and

International customer’s relocating for short or long term stays. Will also serve as Customer Care Coordinator once you have successfully located and reserved fully furnished apartments locally or nationally, then you will be the point of contact for setting up all utilities and managing all maintenance requests as well as coordinating with our corporate housing team to set up, housekeep and reset apartments.  Growth opportunity to outside sales.




  • Bachelors Degree in hotel management or related coursework
  • 1 year leasing agent experience in multifamily housing strongly desired
  • Energetic, positive, enthusiastic and customer service oriented personality
  • Extremely organized,  strong sales and marketing capabilities, ability to build relationships immediately over phone and networking
  • Outstanding oral and written communication skills



 Please forward your resume attention Pam Goodfriend; pam.goodfriend@ninoproperties.com

ConvergePoint – Sales Opportunity

Client Relationship Manager

ConvergePoint (http://www.convergepoint.com) is the leading provider of comprehensive compliance software on the Microsoft SharePoint platform. We help large and midsize organizations meet their regulatory compliance needs efficiently on Microsoft SharePoint and Office 365. We are looking for a highly skilled and experienced Client Relationship Manager to manage the company’s sales efforts.


The Client Relationship Manager must improve the profitability of our business relationships by effectively implementing the day-to-day transactions, and contribute to the achievement of strategic initiatives and objectives.


Job Description

  • Grow and manage a team of Inside Sales Account Executives
  • Reach out and prospect with potential B2B customers through phone calls, email and social media.
  • Communicate value of the software to executives at midsize and large organizations across the country that come in as leads through the website. Schedule meetings and software demonstrations with prospects.
  • Conduct demos of the software product (training will be provided).
  • Answer questions about product and price. (training will be provided).
  • Prepare proposals to meet specific needs of customer within SalesForce.
  • Negotiate and close the sale with prospective customers.
  • Work with the implementation team to ensure that customers are handed off smoothly.
  • Accurately enter, update and maintain daily activity and prospect information in SalesForce, including comprehensive and up-to-date client information.
  • Achieve and exceed individual and team sales objectives



Desired Skills 

  • Bachelors degree required.
  • At least 0-3 years of B2B sales experience.
  • Must have Inside Sales Management experience is helpful.
  • Experience with Salesforce or relevant CRM is required.
  • Must possess excellent technical skills and be comfortable with using new Web technologies
  • Experience within a sales team that produces and exceeds their goals consistently A good understanding of social media, especially LinkedIn, Google+ and Twitter, is preferred Industry knowledge, specifically in technology or software, is required
  • Excellent verbal and written communication skills.
  • Excellent knowledge of Microsoft Office Suite
  • Self-starter with excellent attention to detail.
  • Ability to work autonomously and independently.
  • Must be authorized to work in the United States.

Please send resumes to :



On Point Events – Sales Opportunity

Position: Senior Account Manager (Based in Houston, TX) Company: On Point Events (OnPointEvents.com)

Company Overview:

On Point Events is the leading VIP Experience provider. We have relationships with some of the world’s most prestigious Sports and Entertainment names which enables us to provide our customers with extensive travel experiences (Including: Hotel, Transportation, Tickets, Parties, Backstage access, etc.) to all the major events Worldwide like Super Bowl, Kentucky Derby, Academy Awards or People’s Choice Awards to name a few. Our clients typically leverage our access to these incredible experiences to entertain clients, incentivize employees (Sales Contests, Recognition Programs), customer sweepstakes or simply as an opportunity to mark off something on their personal bucket list.


  •   Make substantial outbound warm calls from our database and follow-up calls to assigned accounts and leads. Initial assignment of up to 1000 accounts and leads. These are companies/individuals that On Point Events have either done business with or have been in proposal process with in the past.
  •   Re-establish rapport and sales primarily by telephone and e-mail (face-to-face only as necessary).
  •   Occasionally handle inbound sales lead calls and Web inquiries and qualify and convert into Sales
  •   Compile lists of new prospective leads based on information from trade shows, business directories, Internet

    Websites, and other sources.

  •   Qualify prospects, Match products/services to prospect needs, Prepare proposals and contracts.

    Required Skills/Past Experience:

  •   College Degree or equivalent
  •   Proven sales track record
  •   Self Confidence (No fear; No barriers)
  •   High Energy & Positive attitude (No drama; No excuses)
  •   Ability to build quick rapport over the phone
  •   Excellent written and verbal communication skills
  •   Ability to multi task, prioritize and manage time effectively

    Benefits and Compensation:

  •   Direct hire full time position
  •   Compensation: Base Salary $35,000 – $50,000 (Based on experience) plus great commission structure.
  •   Paid: 10 vacation days, 5 sick days and 8 national holidays
  •   Employer subsidized health care program


  •   Fun and Casual Dress company culture
  •   No micromanagement…if you are not a self-starter/self-motivated individual you will stick out like sore thumb

    and this is not the opportunity for you!

  •   Chance to mingle and build rapport with clients at major sports & entertainment events that you have sold.
  •   Travel discounts/perks and access to tickets at wholesale price to any “sold out” Sports and Entertainment

    Interested? Please send your resume to pt@onpointevents.com

2017 Global Sales Science Institute Conference


 June 6 – 9, 2017


Paradis Hotel & Golf Club, Le Morne – Indian Ocean


Important dates & DEADLINES

  • Papers Submission Deadline: Friday, October 21st, 2016
  • Co-Chairs Decision to Authors: Monday, November 28th, 2016
  • Final Formatted Paper Version Deadline: Monday, December 12th, 2016
  • Conference Registration Deadline: Friday, December 16th, 2016
  • Hotel Room Reservations Deadline: Friday, December 16th, 2016


  • Conference Theme
  • Submission Guidelines
  • Topics of Interest
  • Conference Venue & Registration
  • About Mauritius

Conference Theme



The Global Sales Science Institute (GSSI) Conference is a unique gathering of international scholars and practitioners interested in sharing and advancing cutting edge professional selling and sales management practices, research, and education. In keeping with its title the GSSI Conference is held in a different country every year. This year marks the 11th year that the conference has been held.

The 2017 GSSI Conference will be co-hosted by the University of Houston, Steven Stagner Sales Excellence Institute (USA) and Baylor University, Center for Professional Selling (USA), and will be held in Mauritius at the 5* Paradis Hotel & Golf Club situated between the iconic Le Morne Brabant mountain registered on the UNESCO World Heritage List, and the crystal-clear lagoon of Le Morne peninsula.

The conference will begin with a Welcoming Reception on Monday evening (June 5Th, 2017) and will offer Morning Session Presentations only (from Tuesday June 6th through Friday June 9th), leaving afternoons for networking opportunities, recreational activities, and excursions on the beautiful Island of Mauritius.

In addition to scientific research, the conference will address best practices in sales education, making the conference an excellent venue for sales educators looking for professional development opportunities. Competitive papers will be selected following a double-blind review process. In an effort to highlight research opportunities and bridge the gap between academia and practice, special sessions with guest speakers will be devoted to business development, professional selling, sales management, and sales education challenges in emerging countries. For more information about GSSI Conference, please contact the Conference Co-Chairs.

Competitive Empirical & Theoretical Papers in Sales Research. The conference welcomes both empirical and theoretical papers related to all aspects of professional selling, sales negotiation, sales management, and marketing and sales interface. Papers which connect science with practice, and those which explore interesting new concepts, trends, directions and important developments in sales are especially encouraged. In particular, we would like to encourage both explorative and advanced research on a set of topics pertaining to how the sales discipline is evolving today in a global economy where customers force suppliers provide cost-effective value propositions. A suggested, but not exhaustive, list of topics is provided below. There will be an Award for the Conference Best Empirical Paper, and for the Conference Best Theoretical Paper.

Competitive Best Practice Papers in Sales Education. The conference will offer special sessions on sales education, effective classroom approach, techniques, and assignments. In particular, we would like to encourage papers on how executive education can leverage sales research for better return on investment for companies. There will be an Award for the Conference Best Practice in Sales Education Paper.
Doctoral Student Sales Research Program. There will be a special competitive session for doctoral student papers (empirical or conceptual) related to any selling and/or sales management issue. Submitted papers must be authored solely by doctoral students (single or multiple authors are acceptable) who are candidates for degrees in marketing or a closely related field at an accredited university. In addition, thanks to SEF Sales Education Foundation support, the Conference registration fees will be waived for doctoral students with accepted papers. Upon submission, please mention that the paper has been authored (or co-authored) by doctoral student(s). There will be an Award for the Best Doctoral Student Paper.

Competitive Empirical Papers and Doctoral Student Papers should be submitted electronically to Dr. Andrea Dixon at Baylor University (Andrea_Dixon@baylor.edu) following the submission guidelines below. Competitive Theoretical Papers and Competitive Best Practices in Sales Education Papers should be submitted electronically to Dr. Joel Le Bon at University of Houston (jlebon@bauer.uh.edu) following the submission guidelines below.

We look forward to your submissions and to seeing you in Mauritius!

Conference Co-Chair: Professor Andrea Dixon, PhD

Baylor University – Hankamer School of Business

Center for Professional Selling

eMail: Andrea_Dixon@baylor.edu – Phone: +1 (254) 710-1986

Conference Co-Chair: Professor Joël Le Bon, PhD

University of Houston – C.T. Bauer College of Business

Steven Stagner Sales Excellence Institute

eMail: jlebon@bauer.uh.edu  Phone: +1 (713) 743-4166

Submission Guidelines for Empirical, Theoretical, and Doctoral Student Papers

(Please follow closely):

  1. A five page extended abstract of your research, including a brief abstract, the main research question(s), theoretical framework, methods/results (wherever applicable), and discussion sections should be submitted to the appropriate Chair electronically in Microsoft Word format no later than Friday, October 21st, 2016.
  2. Please submit 2 files. The first file should contain the complete manuscript including author information (names, affiliation, address, phone, fax, and email). The second file should contain the complete abstract without author information.
  3. Papers will be reviewed using a double-blind review process. Authors should avoid revealing their identities in the bodies of the papers. Manuscripts must include a single-spaced abstract not exceeding 100 words. The body of the paper should adhere to all the manuscript submission guidelines of the Journal of Personal Selling & Sales Management. Maximum length is 5 single-spaced pages, including tables, exhibits, and references. Submissions that exceed the above guidelines will be immediately returned to the author for appropriate editing.
  4. Each submission will be evaluated on the importance and potential contribution of the sales topic, quality of conceptual development, sampling, methodology, and the managerial relevance of the results.

Submission Guidelines for Best Practices in Sales Education Papers

(Please follow closely):

  1. A five page extended abstract describing the teaching challenge at stake (for sales students or executives), including a brief abstract, the main teaching concern(s), theoretical foundations for the teaching and learning process, clear implementable teaching methods and assignments, results, and take aways for sales educators should be submitted to the appropriate Chair electronically in Microsoft Word format no later than Friday, October 21st, 2016.
  2. Please submit 2 files. The first file should contain the complete manuscript including author information (names, affiliation, address, phone, fax, and email). The second file should contain the complete abstract without author information.
  3. Papers will be reviewed using a double-blind review process. Authors should avoid revealing their identities in the bodies of the papers. Manuscripts must include a single-spaced abstract not exceeding 100 words. References in the paper should adhere to all the manuscript submission guidelines of the Journal of Personal Selling & Sales Management. Maximum length is 5 single-spaced pages, including tables, exhibits, and references. Submissions that exceed the above guidelines will be immediately returned to the author for appropriate editing.
  4. Each submission will be evaluated on the importance and potential contribution of the teaching approach to sales education, quality of the methods and assignments, impact of the results and take aways to improve sales students or executives education.


To be considered for presentation at the conference and publication in the Proceedings, a paper or a similar version of it must not:

  1. have been previously published,
  2. have been accepted for publication elsewhere,
  3. be under consideration or review for publication elsewhere.

At least one author of an accepted paper must:

  1. appear at the conference to present the paper,
  2. return by the deadline a properly final formatted version of the paper (formatting instructions will be provided to the authors of accepted papers) to the Proceedings editor for publication in the Proceedings in short abstract (100 words) or extended abstract (five pages)
  3. register for the Conference by the conference registration deadline.

Topics of Interest

1.Professional selling, buyer-seller interactions.

Including but not limited to:

  • Challenges in co-creating cost-effective value propositions, such as in global markets
  • Cross cultural comparisons on buyer-seller interactions and co-creation process
  • Key account management
  • Sales negotiations
  • Comparison, assessment of selling techniques and strategies
  • Selling in emerging countries
  • Differentiation through selling sustainable products and value propositions
  • Adapting selling style to customer’s buying process, such as in global markets
  • Selling through channels and to trade
  • Social selling, such as in emerging countries
  • Relationship management, and maintaining customer loyalty

2. Sales management, sales leadership, organizational enablers.

Including but not limited to:

  • Leading, managing, motivating, coaching the sales force, such as in global markets and emerging countries
  • Characteristics of excellent versus average sales managers
  • Differences between sales managers and sales leaders
  • Cross cultural comparisons on sales management and sales leadership
  • Managing and leading virtual sales teams, such as in global markets
  • Managing and enhancing salespeople’s job satisfaction and subjective well-being
  • Managing and leading different generations of salespeople, such as in global markets
  • Sales force enablement for sales force effectiveness
  • Competitive intelligence through the sales force
  • Marketing and sales interface
  • Role of marketing in enabling the sales process, and sales performance
  • Leveraging information technology (e.g., CRM, social media, mobile marketing)
  • How the Internet of Things impacts the sales function
  • Cross cultural comparisons on how technology affects sales efficiency and effectiveness
  • Effective training and development of sales managers and salespeople

Conference Venue & Registration

We are pleased to welcome you at the GSSI 2017 Conference in Mauritius at the superb and unique Paradis Hotel & Golf Club resort!

To situate Mauritius and the conference hotel, please click on the PowerPoint Show below:

Screen Shot 2016-06-28 at 12.02.14 PM

Ideally situated on Le Morne Peninsula, the Paradis Hotel & Golf Club is fringed by a stunning lagoon on one side and a spectacular golf course on the other, with the UNESCO World Heritage Site of Le Morne Brabant Mountain in the backdrop.

A stay at Paradis heralds a fantastic culinary journey as the resort has four restaurants to choose from. The hotel is not only perfect for leisure seekers, but also for families traveling with children. A true sporting paradise in Mauritius, Paradis offers an extensive choice of complimentary land and water sports plus the opportunity to play on three championship golf courses in the vicinity including its very own 18-hole international golf course. The hotel also has a golf academy welcoming beginners and seasoned golfers alike, and a Spa which provides the perfect setting to soothe the body and mind.

The golf green fees will be free of charge for GSSI 2017 guests residing in the hotel.

Special Offer & Preferred Rates for GSSI 2017 Conference & Guests

Screen Shot 2016-06-28 at 12.02.27 PM

The special rates apply to all conference attendees for all extension i.e., in case of pre/post stay in the hotel.

Registration Process: Please follow the three steps below

Due to the limited number of rooms at the GSSI Preferred Rates, Conference Registration & Hotel Room Reservations should be made no later than December 16th, 2016.

(1) Please register to the GSSI 2017 Conference by clicking on the link below:

<< Link to Conference Registration – Available Soon >>

(2) Make your hotel room reservation by downloading, filling out, and sending the form below directly to Mr David Bhoyroo from The Paradis Hotel & Golf Club / Beachcomber Group at the following email address: groups.dp@bchot.com

<< Link to Hotel Reservation Form – Available Soon >>

(3) Once you have made your travel plan, please schedule your transfer from the airport to the conference hotel by contacting directly Mr Fabrice Jodun from Mautourco at the following email address: fabricejo@mautourco.com

Please note the conditions for airport transfers: (a) Group transfers at USD32 per person are applicable for a minimum of 4 paying persons per vehicle for both ways transfers (airport-hotel-airport). (b) Individual Private Car/Suv transfers rates’ are applicable per way. Please contact Mr Fabrice Jodun for further information.

To learn more about the Paradis Hotel & Golf Club, please click on their website picture below:

Screen Shot 2016-06-28 at 12.02.39 PM

About Mauritius

Mauritius is a renowned destination for holidaying but also for business and group travel, weddings and honeymoons, among others. The island offers a complete range of unique advantages to visitors from the world over, including:

  • Regular service by international airlines such as Air Mauritius, Emirates, British Airways, Air France and Corsair from and to major cities in Europe, Africa and Asia. Travelers from United States can transit through major cities such as Paris, London, Frankfurt, Cape Town, Johannesburg, Dubai
  • Year-round mild tropical climate
  • Pristine beaches and stunning scenery
  • Modern tourism and hospitality-related infrastructure including the premier international airport in the region
  • Multiracial population and acclaimed tradition of hospitality
  • Political and social stability
  • Excellent health and safety standards allowing travelers to be exempted from vaccination requirements

The official language is English, but French is also spoken widely and most of the people are bilingual. Creole is used locally as are several Asian languages.

The Mauritian rupee is the national currency. All well-known credit cards are accepted throughout the country.

To learn more about the Visa Requirements for Mauritius, please click on the link below:



Mautourco, one of the most important Destination Management Company in Mauritius with six decades experience will be present at the Paradis Hotel & Golf Club resort for GSSI 2017 Conference guests to advise them and offer a wide range of recreational activities and excursions


To learn more about Mauritius, please click on the website picture below:

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Q2 Blog: Two Tips Anyone Can Use to Become a Great Account Manager

Screen Shot 2016-06-15 at 12.20.32 PM

Two Tips Anyone Can Use to Become a Great Account Manager

First and foremost, always add value to your company AND your customer. This seems intuitive and should be easy to accomplish, yet few Account Managers routinely create value for both organizations.

This begs the question: How do you always create value for both?

Answer: Increase your win rate at acceptable margins and provide a superior customer experience. This is a win for the supplier and customer.

In today’s world, markets are competitive, pricing from one supplier to another is usually very similar, so how do you win when pricing is basically the same?

Below are two proven strategies you can implement immediately:

Superior customer experience

  • When you have the ball, own it, never drop it
  • Be humble and let you customer have the bigger ego
  • Collaborate to develop solutions that fit a customer’s need

Think of the best waiter you know. Got it? Ok, now let’s apply the three points under superior customer experience. Most likely this waiter smiles and treats you like a valued customer. Your order is confirmed for correctness, service is prompt and they periodically check in to ensure all is well. If there is an issue with the meal, they work hard to fix it and keep you updated. They understand service so they always treat you with respect. If you aren’t sure what you want or if you are looking for something different, they steer you in the right direction – not just what’s most expensive, unless that’s what you want. For this, you tip on the high side and reward the establishment with repeat business. Now, check your experience with the bullets above. If a waiter can apply the principals of Superior Customer Experience, you can too and watch how you are rewarded with repeat business at slightly higher margins.

Here’s another example that took place in Colorado. This was a greenfield development where a Major Oil and Gas operator entered the basin with the goal to become the most effective, lowest cost/ft, driller. Halliburton engaged with the operators drilling team early to understand their objectives and issues. Due to their size and safety requirements, running independent operator best practices would not get them where they wanted to be, so we developed an innovation plan where we brought ideas to our customer then worked jointly to validate and implement them. For ideas that did not work, we failed fast with no fault placed on individuals, and learned quickly. When we failed, we kept the operator and Halliburton management team updated on the results so they did not have to ask. Sometimes, these were difficult conversations. We found transparent communication worked the best and kept both teams at ease while improving the team commitment to innovate. When innovations worked, we gave the credit to our customer and were humble regarding Halliburton’s role. This fostered teamwork and a willingness to continue to innovate. By the end of the first year, complex wells were being drilled in a little over five days, which was best in class for the basin.

Engage your management with your customer

  • Demonstrate commitment: Buyers are flattered and appreciate the commitment you demonstrate when you bring the right member of management on a sales call. Their job is to demonstrate company commitment to the customer, provide expertise and take ownership for delivery as promised.
  • Develop business relationships: Focus on the word business. How is a business relationship different from a personal relationship? Take a moment to write down your response to this question before reading on.
    • Business Relationships: Built around key business principles that create value for both sides; reduce risk, address supply & demand concerns, document value created, track key performance indicators, meet delivery and service quality expectations, demonstrate the ability to resolve conflict
    • Personal Relationships: Built around social acceptance, respect, positive energy, fun activities and comradery
  • Improve your Business Acumen:
    • Do you fully understand your business model and how the company makes money? (Most sales people don’t)
    • What does your operations group need, besides higher price, to improve margins? (The best way to build your business acumen is to engage an operations manager in a discussion around his/her business. They enjoy talking about their business to people who are genuinely interested and will help you understand what you, as a sales person, can do to make their life easier, improve their margins and reduce risk. Look for items that are aligned with your customer’s strategy, as these are the opportunities where both groups win.)

Call to action:

An earlier blog, SEI Customer-Supplier Relationships, discussed the benefits of a strategic relationship with your supplier. By definition, the way to move up the relationship scale is to engage your management with your customer at the appropriate level. For this discussion, let’s use an example where you bring the operations manager with you on a sales call, which is part of your plan to close this deal.

How do you prepare the operations manager for a successful call?

  • Provide him/her with the customer’s business drivers and objectives then discuss why they are important to the customer.
  • Review the operation manager’s role in the meeting and the specific commitments they are to communicate.
  • Identify pitfalls that could make the meeting a disaster and develop a strategy with how to respond.

How do you prepare your customer?

  • Ensure they know you are bringing management to the next meeting.
  • This is a great opportunity for your customer to bring in a one or two level up person(s) to the meeting.
  • Set a clear agenda agreed to by both organizations.

Here’s a management and sales example. To close a deal in the Gulf of Mexico with a Major Oil Company, Halliburton identified the need for a business relationship between our customer’s leaders with Halliburton’s operation manager. Key components of this business relationship included detailed knowledge of the customer’s safety program, project expectations and the commitment to deliver as promised. To prepare for the meeting, we created a clear agenda for a one-hour meeting the week before the customer visit and met again for an hour before the actual meeting. This allowed us to discuss business philosophy, drivers and key initiatives of our customer, Halliburton and general market trends that would be of interest for our customer. During the meeting the account manager facilitated while the operations manager & customer took the main speaking roles. One of the outcomes of the meeting was to set up a monthly meeting between the two leaders to establish a long-term rapport. We followed up to ensure the monthly meetings took place and there were business issues on the agenda that added value, not a meet & greet. The Account Team played a key role in establishing the agenda for these meetings. The result was a long-term sustainable business relationship able to withstand a very volatile market with difficult conversations on tough issues.


Creating value for your company and your customer can be done. As with most things in life, the harder you work to create a workable plan with a compelling outcome, the more successful you will become. A great way to start is by identifying ways to create a superior customer experience and then engage your management with your customer’s leadership to build a business relationship.

By: Steve Young, Halliburton Global Account Director, Retired


Fore more blogs and resources, sign up to be a member today:


Have questions or need further information? Contact Frances Wheeland, fwheeland@bauer.uh.edu

Q2 Blog – Enterprise Selling: From Large Sales to Deep Relatioships

Herman Blog #2 compressed


This quarter’s SEI Executive Membership blog discusses the progression of customer-supplier relationships. This continuum begins with transactional relationships and ends with a strategic relationship of equal partners. We will focus on the right side of the continuum.  

The Progression of Customer-Supplier Relationships

Screen Shot 2016-06-06 at 1.05.12 PM

Sales literature is filled with different models of this continuum. Many of these models use sets of three. In Key Account Management and Planning, Noel Capon describes three steps along a continuum: vendor, quality supplier, and partnership. In Rethinking the Sales Force, Neil Rackham identifies three types of customer–supplier relationships: transactional, consultative, and enterprise. Churchill, Ford, and Walker, in Sales Force Management, list the three levels as market exchange, functional relationship, and strategic partnership. For Senn, Thoma, and Yip, in Customer-Centric Leadership, there are three customer asset management perspectives: sales, consultative, and network. In all of the above cases, and others listed in sales literature, the relationship progression describes an increasingly closer, deeper connection, with broader value for both companies as they move up the continuum. For example, the explicit involvement of both parties in product innovation (value co-creation) is not part of the first relationship level but is desirable in the third.1

Be on the Right

What is the value of being on the right side of this progression for both the customer and the supplier? And, how do you get there?    

To answer these questions let’s start with two examples. The first example involved Ecolab, a large company with a broad product line, but are best known for selling chemicals, especially dish soap, to restaurants and hotels. An Ecolab District Manager (DM) told me about the impact he had on one of his small independent restaurant customers when he was a salesperson. He had managed a small French restaurant account for some years and knew the owner and manager well. The restaurant was located in Houston, near Rice University and the Texas Medical Center. There was a period of time when the restaurant had a problem, a significant drop in the number of customer visits. After some discussion between the sales rep, the owner and the manager, the Ecolab salesperson recommended some menu changes that he felt would be better options for the restaurant’s health conscious and environmentally aware customer base. He also suggested some ideas to market these changes. Business improved 30% almost immediately. They went from unprofitable to very profitable.

The second example involved Chevron’s problem locating and quantifying hydrocarbons in the complex geology in Nigeria. The Global Account Manager (GAM) for Halliburton’s Landmark division was aware of this problem. Working with the Chevron Earth Sciences Asset Manager for Nigeria, they created a joint team that worked together on the problem for almost 3 years and developed a seismic interpretation solution. This solution increased Nigerian Asset production by 17%. This was approximately 10,000 BOE/Day – that’s an additional $100,000,000 per year.

Some questions to think about:

  1. Why was a dish soap salesperson asking questions about a restaurant’s menu?
  2. Why did he recommend changes to the menu and a marketing plan?
  3. Why did Landmark, a product company, help Chevron develop their Nigerian oil field?
  4. What would the restaurant manager do if an Ecolab competitor’s dish soap was $1.00 less per pound?
  5. What would the Chevron Nigeria Asset Manager do if a Halliburton competitor has a completion tool that is $15,000 versus Halliburton’s $17,000?


The Value of Business Value

The answer to the last two questions is that the customer would likely tell the respective competitor to get lost. The Ecolab DM and the Halliburton GAM added value to their customer that went way beyond the value of their product. Looking at this visually, where are these two salespeople on the relationship progression described in the ladder below?

Screen Shot 2016-06-06 at 1.05.03 PM

This ladder is another way to describe the progression of customer relationships. It is adapted from MIller-Heiman’s Large Account Management Process.2 I like it better than the models described above because of its simplicity and clarity. The relationship our two salespeople have with their respective customer is solidly on the top two steps of this ladder. They both made an important contribution to the business; they added a lot of value to their customers. So in both cases, competition, price and specific features are less important.  

Why do Salespeople do this? (Questions 1-3 above)

Much of current sales literature discusses the necessity of salespeople to add value beyond communicating the value of the features and benefits of their products. This is especially critical when this kind of information is readily available through Google. Today a customer doesn’t want a salesperson to talk about products and services. But Google can’t provide a customer with what the DM and GAM provided. Why? Because the most important criteria necessary to solve these problems was knowledge of the restaurant and knowledge of the Chevron Nigerian oil field. In other words, the critical difference was intimate, deep customer knowledge and a passion to learn and use that knowledge to improve the customer’s business.   

At the Sales Excellence Institute, we call this passion the two C’s that separate a good, adequate salesperson from a great salesperson. These two C’s are Curiosity and Confidence. Curiosity causes salespeople to learn more about a customer’s business than what is necessary to sell the features and functions of products or services. Curiosity is often accompanied by and encouraged by empathy. Because the Ecolab DM was curious, he asked questions that determined there was a problem. Then he identified the nature of the problem. Because he was empathetic he looked for solutions that had nothing to do with himself. Then he was confident that he knew enough about the customer and the restaurant business that he could find a solution.    

In the Chevron example, the GAM also had confidence in Halliburton’s ability to provide resources to help solve the problem. The confidence we are talking about is confidence in one’s own ability and in the supplier’s ability to deliver resources to solve the problem.

Curiosity and Confidence – When salespeople have these traits, customers get real business value from the relationship and suppliers get increased customer retention and profitability.

As an aside, when interviewing salespeople, look for the traits of Curiosity and Confidence. It is relatively easy to determine if the candidate is curious and confident, especially compared to other equally important traits like honesty, integrity and work ethic.

  • Solving customer’s business problems that are beyond a supplier’s product/service scope is the value differentiator for salespeople
  • Salespeople that do this have higher customer retention, profitability and growth and less competitive threats
  • Confidence and Curiosity are traits that are necessary to create this kind of relationship



  1. Joel Le Bon, Carl Herman: Key Account Management, Business Expert Press, 2015


  1. Robert B. Miller, Tad Tuleja, Stephen E. Heiman: The New Successful Large Account   Management, Business Plus, 2005

Fore more blogs and resources, sign up to be a member today:


Have questions or need further information? Contact Frances Wheeland, fwheeland@bauer.uh.edu

DISCO – Opportunity

Sales Development Representative


Description: DISCO is looking for ambitious and driven Sales Development Representatives to join our growing sales team. In this role, you will produce new sales qualified leads to fuel the sales pipeline by identifying, qualifying, and setting meetings for Regional Sales Executives.



Prospect, educate, qualify, and develop accounts and assigned leads to create sales qualified leads and opportunities through meetings you have booked:

  • Interact with prospects via telephone and email – 60+ contacts per day
  • Research accounts, identify key players, develop interest
  • Successfully manage and overcome prospect objections
  • Consistently achieve meeting quotas to ensure territory revenue objectives
  • Work hand-and-hand with Regional Sales Executives

Required Skills/Experience:

  • A self-starter with a proven track record of success and tenacity
  • Qualification and objection handling
  • Proven track record of achieving and exceeding quota
  • Ability to work in a high-energy sales team environment; team player
  • Positive and energetic phone skills, excellent listening skills, strong writing skills
  • Experience in high-volume outbound sales prospecting
  • Ability to be observant and help develop areas that need improvement
  • 1-3 years Sales background
  • Salesforce and HubSpot experience a plus
  • 4-year college degree, or equivalent related experience, required

Perks of DISCO

  • Competitive base salary + uncapped commission plan
  • Opportunity to be a part of a start-up culture – fastest growing company in it’s space
  • Benefits, including medical and dental insurance, 401K
  • Growth opportunities


History of DISCO – Founded in 2013, now the leading provider of software as a service solutions developed by lawyers for lawyers, DISCO is reinventing legal technology to  automate and simplify complex and error-prone tasks that distract from practicing law. DISCO has been embraced by more than 400 law firms, including 50 of the top AmLaw 200, as their first choice for innovative technologies that enhance the practice of law to help secure justice and win cases.

Please Contact:
Josh Mohon
(713) 583-1131

Nasteck Mobile Parts Inc. – Opportunity

Nasteck Mobile Parts Inc. is searching for multiple Call Sales Representatives. We are seeking ambitious and enthusiastic sales professionals who are ready to accommodate the company in the rapid growth we are currently experiencing, as well as being a team player to all members of the company. We can and will train on product knowledge but you must bring the sales skills.

Responsibilities: Cold calling prospects via telephone and email. Following up with prospects and answering questions via telephone and email. Pursuing opportunities for account growth and new business. Understanding company capabilities and services, and effectively communicating to client. Reports to the Sales Manager, providing regular input on all activities, including status reports on a weekly basis.

          If interested, please reach out to:

Kelly Hsu

email :kelly.hsu@nasteck.com

Serta – Sales Opportunity


Job Title: Retail Sales Specialist (Feld Sales)


Open Locations: Houston, Chicago, Charlotte, San Diego, Milwaukee, Connecticut, Rochester, Indianapolis, San Francisco and Phoenix. Relocation assistance will be offered for positions requiring candidate to move.


Reports To: Regional Sales Manager



Acts as the interface between the customer and Serta in a geographic region and is responsible for training and increasing market share with accounts in a geographical district


Essential Duties & Responsibilities

Interact with various levels of Account Managers to understand training needs of Serta dealers and provide appropriate feedback

Present and communicate dealer-tailored training programs

Educate the retail floor sales staff on the advantages and benefits of Serta products

Increase market share within accounts through better selling, increased floor space, superior customer service, and retail sales training

Educate the retail principles on the profit implications of selling Serta products

Coordinate deliveries and returns with retailer’s warehouse in a timely fashion

Ensure that Serta products and marketing message are positively represented

Observe competition impact and strategy deployment in the market and communicate observations to the RSM and AMs

Handle customer complaint issues

Track and manage calls and store visits

Manage territory and achieve targeted call frequency

Manage roll out of new products and effectively communicate marketing message

The territory does stretch quite a bit east, even touching into Louisiana, but many of the store doors are within a 15-25 mile span of the general Houston area.



Communicate dynamically and deliver presentations in small and large group settings

Build strong customer relationships

Maintain client confidentiality

Proficient in the MS Office Suite and the Internet


Education/ Experience

0-7 years related experience

Bachelor’s degree required or current May 2016 graduating class is fine


Job Factors/ Work Environment

Up to 75% travel locally

Work is primarily sedentary in nature

Frequent overnight travel and holiday and weekend hours


This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned.


An affirmative Action Equal Opportunity Employer * Drug-Free Working Environment


SertaSimmons Bedding Company offers a generous base compensation of $50,000 plus quarterly bonus of 15%, along with medical/dental/vision Insurance coverage and 401K match/ paid vacation time off as well.


To Apply: Please Visit the SSB CAREER CENTER at https://jobs.sertasimmons.com and apply online.


Modern Woodmen Financial – Opportunity


Our Pathway to Leadership Program offers a clearly defined path to high-caliber individuals who desire a leadership position in the financial services industry. The program is rigorous, but the rewards include the opportunity to:

  • Discover and nurture talent in others. Help them attain higher levels of success.
  • Build a team of professionals who make a positive impact in their clients’ lives and their communities.
  • Be part of a growing, dynamic leadership team that commands the admiration of the financial services industry.
  • Multiply your ability to help families and impact communities by developing other financial services representatives.

Fast-track to Leadership

The program is designed to be three to five years long. Here’s the breakdown:

  • Year one– Candidates work as a financial representatives while developing leadership skills through classes, books and hands-on experiences.
  • Years two and three– Candidates become managing partners. They develop an organization of successful financial representatives and attract and develop other leaders – all while continuing to grow as leaders through classes and industry conferences.
  • Years four and five– Candidates become regional directors – CEOs of their own Modern Woodmen regions – while continuing to train and mentor new leaders and grow organizations of successful representatives.

Join an Elite Team

The Pathway to Leadership is a highly selective program for individuals who have the following characteristics:

  • Are success-driven, results-focused
  • Are competitive
  • Want to grow themselves by helping others
  • Have leadership skills
  • www.mwacareers.org/farris

For more information contact:

Michael R. Farris, FICF, CFFM, CLU, ChFC, CASL, CLF

Regional Director